At Abris MTL, we aim to offer a simple and flexible booking process while allowing us to plan schedules, crews and travel efficiently.

This policy applies primarily to car shelter installation and car shelter dismantling services. Car shelter rentals may be subject to different specific terms because of the equipment reserved for the customer and the length of the rental.

Booking and Appointment Confirmation

When booking online, the customer selects the service, shelter model and dimensions, as well as an available date and time window.

Abris MTL may contact the customer after the booking to verify certain information, including the service address, shelter dimensions and model, the setup on site, or any special request that could affect the work to be performed.

If additional information is required, we will contact the customer as soon as possible.

Customers who prefer to book by phone may also contact Abris MTL directly. Depending on the agreed booking method, payment may be made before or after the service.

Payment Authorization and Processing

For certain online bookings, the transaction amount may first be authorized on the payment card without the payment being immediately finalized.

When the appointment is scheduled in the near term, Abris MTL may wait until the service has been completed before finalizing the payment.

When the appointment is scheduled further in the future, Abris MTL may need to finalize the payment earlier, after verifying or confirming the booking with the customer, in order to comply with the applicable payment authorization time limits.

The timing of payment finalization does not change the customer's rights regarding a cancellation, rescheduling or any applicable refund.

Time Windows and Arrival Time

The time windows shown during booking represent the expected service window.

The exact arrival time may reasonably vary due to factors including traffic, the duration of previous appointments, the service area and route planning.

If a significant change affects the appointment, Abris MTL will contact the customer as soon as possible.

Rescheduling by the Customer

If you need to change your appointment, contact Abris MTL as soon as possible.

We will generally try to reschedule the appointment where possible. A new date will be offered based on crew availability, the service area and route planning.

We understand that unexpected situations can arise, and we aim to remain reasonably flexible when circumstances allow.

Cancellation by the Customer

If you wish to cancel your booking, contact us as soon as possible.

In the event of a cancellation, any amounts that may remain payable are determined based on the actual circumstances, including work already performed and reasonable expenses incurred in relation to the booking, in accordance with applicable law.

If payment has not yet been finalized and no amount is owing for work or costs already incurred, the payment authorization may be cancelled or released rather than charged.

If payment has already been finalized, any applicable refund will be determined based on the circumstances of the booking.

Any amount to be refunded will be returned to the payment method used for the transaction, where possible.

Site Preparation and Information to Provide

The customer must ensure that the location is reasonably accessible and ready for the service to be performed.

When the shelter already belongs to the customer, the components required for installation or dismantling must be present, usable and accessible at the time of the appointment.

The customer must also inform us before the appointment of any particular condition that could affect the service, including a modified setup, multiple shelters, a flap, a side door, anchors that need to be added or repaired, special access requirements, or any other unusual situation.

Photographs or additional information may be requested so that the setup can be verified before the crew is dispatched.

Crew Already Dispatched or Service Cannot Be Performed

If our crew travels to the scheduled address and the service cannot be performed for a reason attributable to the customer, Abris MTL may charge the reasonable costs actually incurred in connection with the trip, preparation or work already performed.

This may apply, for example, when access to the location is not possible, required components are unavailable, the customer's presence was required but their absence prevents the service from being performed, or an important condition that could affect the work was not disclosed before the appointment.

Where circumstances allow, we will first try to find a solution or schedule another visit.

Additional Work or Requests

If additional work is required or requested on site — for example, adding or repairing anchors, a particular setup, a flap, a side door or another modification — additional charges may apply.

Where possible, these charges will be explained to the customer before the additional work is performed.

If the final service amount differs from the original booking, an additional payment may be requested using an available payment method.

Weather and Safety Conditions

Installation and dismantling services are performed outdoors and may be affected by weather or site conditions.

If conditions do not allow the service to be performed safely or reasonably, Abris MTL may reschedule the appointment.

We will contact the customer as soon as possible to arrange a new date.

No rescheduling fee applies when the appointment is moved by Abris MTL because of weather or safety conditions.

Changes or Rescheduling by Abris MTL

In certain situations, Abris MTL may need to change the scheduled time or date due to factors including weather, traffic, route planning, an operational delay or an unforeseen situation.

When this occurs, we will contact the customer as soon as possible to offer a solution or a new date.

If Abris MTL permanently cancels a service that has not been performed and no new date or alternative solution is accepted, any amount applicable to the unperformed service will be refunded or, where payment has not yet been finalized, the corresponding authorization will be cancelled or released, subject to applicable law.

Car Shelter Rentals

Rentals may be subject to specific terms that differ from those of a standard installation or dismantling appointment.

A rental may include reserving a car shelter for a defined period, delivery, installation, dismantling, pickup and storage.

Specific rules concerning payments, deposits, cancellations, refunds and responsibilities related to rented equipment will be set out in the terms applicable to the rental.

Refunds

Where a refund applies, it will be issued to the payment method used for the transaction, where possible.

If payment has not yet been finalized, Abris MTL may simply cancel or release the payment authorization where circumstances allow.

After an authorization is cancelled or a refund is processed, additional time may be required before the refund appears or the authorization is released on the customer's account. This timing depends on the financial institution or payment provider.

Changes to This Policy

Abris MTL may update this policy to reflect changes to its services, operational practices or applicable legal requirements.

The version that applies to a booking is the version in effect at the time the booking is made.

Any changes published afterward apply to future bookings and do not retroactively reduce the rights applicable to an existing booking, except where permitted by law or where a change is agreed to with the customer.

Applicable Rights

This policy sets out the commercial terms applicable to service bookings offered by Abris MTL.

It does not limit any rights granted to consumers under applicable laws in Quebec.

Contact Us

To reschedule, cancel or modify a booking:

Phone: 450-231-9191
Email: info@abrismtl.ca