At Abris MTL, we want the terms that apply to orders, cancellations, returns and refunds to be clear before purchase.

Because of the weight, size and transportation requirements associated with car shelters, certain specific conditions apply to orders for physical products.

Order Cancellation or Modification

A shelter order may be cancelled or modified within 5 calendar days of the order date, provided that preparation, loading or delivery has not begun.

To request a cancellation or modification, contact Abris MTL as soon as possible at 450-231-9191 or info@abrismtl.ca.

Before preparing an order, Abris MTL may contact the customer to confirm information including:

• the model ordered;
• the dimensions;
• the delivery address;
• any services added to the order, where applicable.

If the customer expressly confirms the order details and asks Abris MTL to proceed with preparation or delivery before the end of the 5-day period, the order may enter processing at that time.

Once the order has been confirmed and placed into preparation, loaded or assigned for delivery, cancellation or modification is no longer guaranteed. Any request received at that stage will be assessed based on the actual status of the order and the costs already incurred, subject to rights provided by law.

Choosing the Model and Dimensions

The customer is responsible for confirming that the selected model and dimensions are suitable for the intended location before confirming the order.

Abris MTL can answer customer questions before purchase and, where the service is available, can perform an on-site assessment.

When confirming an order, Abris MTL may ask the customer to confirm the model, dimensions and key order details before preparation or delivery begins.

A sizing error, model error or change of mind after that confirmation does not automatically entitle the customer to a return or refund where the delivered product matches the order confirmed by the customer.

Returns for Change of Mind or Sizing Error

Because of the weight, size, handling and transportation requirements of car shelters, Abris MTL does not accept returns after delivery due to a change of mind, sizing error or model error where the delivered product matches the order confirmed by the customer.

We therefore recommend carefully checking the dimensions, model and configuration before confirming your order.

Abris MTL may, at its discretion, exceptionally authorize a return.

Any return authorization must be obtained before the product is returned or picked up.

Where an exceptional return is authorized, the product must be:

• unused;
• not installed;
• complete;
• in its original packaging;
• in resalable condition.

Transportation, pickup, handling or other costs directly related to an exceptional return may be charged to the customer. The applicable conditions will be communicated to the customer before the return is accepted.

Damaged, Incomplete or Incorrect Product

If a product is delivered damaged, incomplete or does not match the confirmed order, please contact Abris MTL as soon as possible after receiving it.

To process the request efficiently, we may ask for photographs of:

• the product;
• the affected parts;
• the packaging;
• the labels;
• or any other relevant item.

Depending on the situation, Abris MTL may coordinate a replacement part, exchange, repair or refund in accordance with applicable warranties and rights provided by law.

Defective Products and Warranties

Products sold by Abris MTL benefit from the legal warranties applicable in Quebec and, where applicable, the manufacturer's commercial warranty.

This policy does not limit consumer rights relating to a defective product, a product that does not match its description, or a product otherwise covered by a legal warranty.

The terms of the commercial warranty applicable to car shelters are also indicated on the relevant product pages.

Installation and Dismantling Services

Installation and dismantling appointments are subject to separate cancellation and modification conditions related to reserved time slots, route planning and team availability.

These conditions are set out in our Service Booking Policy.

The conditions applicable to car shelter rentals, when offered, are set out separately in the rental terms applicable at the time of booking.

Refunds

When a refund is approved, it is issued to the payment method used for the transaction where possible.

After Abris MTL processes a refund, additional time may be required before the amount appears in the customer's account. This depends on the customer's financial institution or payment provider.

If an order is cancelled before payment has been finalized, Abris MTL may simply cancel the transaction rather than issue a refund, depending on the payment status.

Online Purchases and Applicable Rights

This policy sets out Abris MTL's commercial terms regarding cancellations, returns and refunds.

It does not limit any cancellation, refund, warranty or other rights granted to consumers under applicable laws in Quebec.

Contact Us

For any request regarding an order, cancellation, return or refund:

Phone: 450-231-9191
Email: info@abrismtl.ca