About This Policy

Abris MTL, operated by GROUPE ABRIS MTL INC., respects the privacy of its customers and visitors to abrismtl.ca.

This policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, communicate with us, request an estimate, make a booking, or purchase a product or service.

Personal Information We Collect

Depending on how you interact with Abris MTL, we may collect information including:

• your name;
• your email address;
• your phone number;
• your billing or delivery address;
• information related to your orders, bookings and services;
• communications you exchange with our team;
• information required to process or confirm a payment;
• technical information related to your use of the website, such as your IP address, device type, browser and certain browsing data.

We seek to collect only the personal information reasonably necessary for the purposes for which it is used.

How We Collect Your Information

We may collect personal information when you:

• make a purchase or booking;
• request an estimate;
• complete a form on our website;
• create or use a customer account;
• communicate with us by phone, email, text message or another method;
• use our website;
• interact with certain features, cookies or technological tools used on the website.

Certain information may also be provided to us by service providers used to operate our business, process payments, manage orders or support our communications.

How We Use Personal Information

We may use your personal information to:

• process and confirm orders;
• arrange deliveries;
• schedule installations, dismantling, assessments or other services;
• communicate with you about an order, booking or appointment;
• provide support and after-sales service;
• process payments and prevent fraud;
• meet our accounting, tax and legal obligations;
• improve our website, products and services;
• measure website usage and performance;
• send you commercial communications where you have consented or where permitted by law.

We do not use your personal information for purposes that are incompatible with the purposes for which it was collected, except where permitted by law or where the required consent has been obtained.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember certain preferences, facilitate the purchasing process, maintain security and understand how the website is used.

Certain analytics, measurement or advertising tools may also collect information about your browsing activity when they are used.

Where consent is required, certain non-essential technologies may be subject to your privacy choices.

You may also change your browser settings to block or delete certain cookies. Blocking certain essential cookies may prevent some website features from functioning properly.

Disclosure to Service Providers

Abris MTL may disclose certain personal information to service providers where necessary to operate its business.

These may include providers that assist us with:

• our ecommerce platform, including Shopify;
• payment processing;
• hosting and technology services;
• customer communications;
• delivery and service fulfilment;
• website performance analytics;
• fraud prevention and security;
• certain marketing or advertising services, where applicable.

These providers receive only the information necessary to perform the services entrusted to them, subject to their own legal and contractual obligations.

We may also disclose information where required or authorized by law.

Processing of Information Outside Quebec

Certain technology providers or service providers may operate infrastructure located outside Quebec.

As a result, some personal information may be processed, hosted or accessed in other provinces or countries and may be subject to the laws applicable in those jurisdictions.

Protecting Personal Information

Abris MTL uses reasonable administrative, technical and organizational measures to protect personal information against loss, unauthorized access, misuse, unauthorized disclosure or alteration.

Access to personal information is limited to individuals and service providers who require it in connection with their duties or the services they provide.

No method of electronic transmission or storage can guarantee absolute security.

Retention and Destruction

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, tax, accounting, contractual or warranty obligations.

When information is no longer required, it is securely destroyed or, where permitted by law, anonymized in accordance with applicable requirements.

Your Rights

Subject to the conditions and exceptions provided by applicable law, you may request:

• access to the personal information we hold about you;
• correction of inaccurate or incomplete information;
• withdrawal of your consent where processing is based on consent;
• additional information about the use or disclosure of your personal information;
• in circumstances provided by law, certain computerized personal information in a structured and commonly used technological format.

The right to portability of certain computerized personal information has been in effect in Quebec since September 2024. Commission d'accès à l'information du Québec

In some circumstances, withdrawing consent may prevent Abris MTL from continuing to provide a product or service where the information concerned is necessary to provide it.

Commercial Communications

If you receive promotional communications from us, you may ask to stop receiving them by using the unsubscribe mechanism provided or by contacting us.

Opting out of promotional communications does not prevent Abris MTL from sending communications necessary for an order, booking, payment, delivery or service in progress.

Privacy Officer

The person serving as Privacy Officer at GROUPE ABRIS MTL INC. oversees questions and requests relating to personal information.

For an access request, correction request, withdrawal of consent or any other question regarding the protection of your personal information:

Email: info@abrismtl.ca
Phone: 450-231-9191

You may also contact us to make a complaint regarding our personal information practices. The request will be handled in accordance with applicable law.

Changes to This Policy

Abris MTL may update this policy to reflect changes in its practices, services, service providers or applicable legal requirements.

The updated version will be published on abrismtl.ca. Where required, relevant changes will be brought to the attention of the individuals concerned.